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The Gentek Difference

We’re in the distribution business. But we’re also in the customer service business. Know that when you buy from Gentek, you can count on us to provide you with a customer-comes-first attitude, reliable product recommendations, competitive pricing, technical support and fast, efficient order processing.

There are always options—in products, vendors and distributors. But what some distributors boast in selection, they lack in focus. What they boast in pricing, they lack in service and—perhaps most importantly—in personality. GENTEK is the perfect balance of quality products, pricing and personalized attention. Our team is an unmatched asset that you’ll be sure to value in every exchange.

Blind Drop Shipping

Through our blind drop shipping* service, we deliver product directly to your customers with labels and packing lists showing they came from your company at your address, with no mention of Gentek.

Drop shipping saves you the extra leg in having to receive, re-package and re-ship product. This means that products will get to your customers faster, while saving you labour costs and shipping costs.  It also means you don’t need to keep inventory.

We can also private label your boxes, or add your collateral inside the boxes, for further brand visibility.

*Our blind drop-shipping services are offered only for shipments to businesses and are not available for residential addresses at this time.  Call for pricing on all of our value-added services, including blind drop shipping, refurbishing, custom firmware loading, kitting, provisioning, endpoint box labelling, and product customization.

Blind Drop Shipping
Blind Drop Shipping
Custom Firmware Loading

Custom Firmware Loading

One of Gentek’s value-added services is our capability to load custom firmware on devices before shipping.   We welcome you to discuss your requirements with us, as there are three general scenarios.

  • For some networks; a specific version of firmware is required by the owner of the network the devices will run on and you can count on Gentek to “flash” (load) the proper firmware before shipping.
  • There are also situations where your company already uses modified or third-party firmware that you wish us to load.   In those situations; you could send us the files and we’ll load them onto your purchased devices before shipping. If your company is manually loading firmware today, you’ll realize immediate benefits with this service.
  • Finally for those providers yet to explore custom firmware due to the resources it would consume, our Custom Loading Firmware service offers a low-barrier means of trying it out.   If you have access to a particular custom firmware that will extend the functionality of your hardware (i.e. features; security or even stability), contact us and we will discuss the options for us to load it for you before shipping.  Note that it is always recommended that any custom firmware is either developed by the device vendor, or at least vetted and supported by them.

Custom Firmware Loading

Kitting

Using our extensive business intelligence, we help our customers simplify their ordering processes by presenting them with recommended bundles that consist of popular device pairings that work well together.   These bundles are easy to find and order in our secure e-commerce portal (for Gentek partners only).

For customers who would like to take the finished product their customers receive to the next level, we offer various custom kitting services, allowing you to create a package that includes any combination of products, complete with your brand and documentation in the box.   Tell us what you want done, and we will work with you to create your custom creation, assembled by Gentek.

Kitting
Kitting
Provisioning

Provisioning

Every service deals with provisioning in some manner. Some configurations are more involved than others, which can slow down deployment when onboarding new customers or upgrading existing ones. Gentek’s technicians can do the provisioning work for you before we ship the device.  This means your IT resources won’t be burdened with setup, and it also eliminates the need for the device to come to you, allowing you take full advantage of all the savings and benefits of our Blind Drop Shipping service. Simply provide the provisioning instructions and we will configure to spec.

Gentek provides three provisioning services: Pre-Provisioning, Zero-Touch Provisioning and Full Provisioning.

  • Pre-Provisioning is a hands-on process where Gentek inputs the IP address of your server into the device before we ship, in such a way that the device calls your server to get whatever firmware/software and settings you want it to access as soon as it is powered on at the final destination and connected to the internet.
  • Zero-Touch Provisioning, also known as redirection, can automate firmware/software upgrading and installing, as well as downloading specific settings, without Gentek having to unbox and turn on each device.  This feature is available for devices from a number of vendors including Grandstream, Mitel, Polycom and Yealink.
  • Full Provisioning is a hands-on process where Gentek inputs ALL settings into each device before shipping.  This service is available for modems as well as IP Phones, and is suitable for situations where Pre-provisioning or Zero-touch Provisioning aren’t an option (because the devices don’t support those capabilities, or perhaps you don’t have a server that can be accessed by the device from its final destination).

Provisioning

Refurbishing

Our refurbishing service extends the life cycle of your used hardware, including ATA’s, modems and telephones. We perform a full diagnostic to identify areas for upgrading or replacing so that you can have full confidence in your hardware again. We take care of ordering and installing all parts and even clean and re-package the equipment so that it’s ready to be re-deployed at your customers’ sites.

Refurbishing is a value-added service that both protects your company’s hardware investments and provides cost-efficient options for your customers. Every refurbished unit comes with the peace of mind knowing Gentek has manually inspected and verified it’s working like new.

Refurbishing
Refurbishing
Labelling Endpoint Boxes

Labelling Endpoint Boxes

At Gentek, our mission is to be your invisible partner – you shine by utilizing our value-added services, while we remain behind the scenes.  One specific invisible value-add service that makes medium or large deployments quick, smooth and efficient, is the one we call “Labelling Endpoint Boxes”.   When combined with our Blind Drop Shipping service, the huge benefit of this service is that when devices purchased from Gentek (IP phones / speakers  / cameras) arrive at their destination, each box is already labelled with the name of the person or the intended location.  This makes distributing the devices extremely easy, taking only a fraction of the amount of time it would take if checklists with MAC addresses or serial numbers were used.

Furthermore, when Labelling Endpoints is also combined with our Redirection service, the benefits are magnified since large scale deployments will be possible without sending a technician onsite.   Everything will be done by your customer who will simply take the device to the person or location shown on the label, unbox it and plug it in.   In this scenario, when you place your order with us, you also send us a list of names or locations (kitchen, lobby, etc).   We match a device with the name or location you provided, label it, and then send you a list of the MAC address of the devices and the corresponding name or location.  You then assign that MAC address in your system to a particular extension and complete the setup (name, extension, DID, speed dials, calling rules, and so on), so that when the device  is plugged in at its final destination, the whole setup is downloaded from your server and the device is ready to be used.

Integrate the Labelling Endpoint Boxes service into your customer experience to simplify and speed up your deployments, reduce your expenses, and enhance your product offerings.

Labelling Endpoint Boxes

Training & Information

We’re committed to more than just excellent products and an unparalleled customer experience.  We also believe that the more knowledgeable our customers are, the more successful they will be. So one of our goals is to empower you, our customer, to provide more value to YOUR customers by making various information and training programs available to you.

  • Our web site www.gentek.com offers a wealth of information in one place – detailed product information, vendor news, and blogs that keep you current with latest technology trends.
  • We frequently organize vendor webinars for our customers and prospects to attend, giving you the opportunity to learn about the newest products directly from the vendors.
  • For those vendors that have certification programs, we give you a local Canadian option to attend training events hosted by us in Toronto.

Training & Information
Training & Information
Product Customization

Product Customization

Everybody loves a personal touch.  More and more companies are finding out that the customization of products is a great way to enhance customer loyalty and engagement.  Customization is a great way to differentiate your products and services from those of your competitors and offering personalized products is a big stepping stone towards achieving high levels of trust.  How can Gentek help?  For large order volumes, Gentek offers a number of customization services, including:

Outer Packaging
-Custom sleeves can be prepared, highlighting YOUR brand on the product box.

Documentation in the box
-Custom manuals, Quick Start Guides or marketing collateral – send us YOUR documents, and we will insert them into the box before shipping.

Product customization
-With select vendors, product customization is also possible in the form of custom nameplates that can be branded with YOUR logo.

Personalization and customization are some of the new secrets to success when it comes to offering a better customer experience. So, don’t hesitate any longer. Take your product offerings to the next level with a touch of personal finesse!

Product Customization
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