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The Gentek Difference

We’re in the distribution business. But we’re also in the customer service business. Know that when you buy from Gentek, you can count on us to provide you with a customer-comes-first attitude, reliable product recommendations, competitive pricing, technical support and fast, efficient order processing.

There are always options—in products, vendors and distributors. But what some distributors boast in selection, they lack in focus. What they boast in pricing, they lack in service and—perhaps most importantly—in personality. GENTEK is the perfect balance of quality products, pricing and personalized attention. Our team is an unmatched asset that you’ll be sure to value in every exchange.

Blind Drop Shipping

Through our blind drop-shipping service, we deliver product to your customers without labels that might suggest it didn’t come from you. Direct shipping saves you the extra leg in having to receive, re-package and re-ship product. This means you don’t need to keep inventory, too.

Although blind shipments don’t usually contain a return address, we can privately label your boxes at no extra cost.

Blind Drop Shipping
Blind Drop Shipping
Custom Firmware Loading

Custom Firmware Loading

If your company uses modified or third-party firmware, send us the files and we’ll load it onto your purchased devices. For companies manually loading firmware today, you’ll realize an immediate benefit with this service. For those yet to explore custom firmware, it offers a low-barrier means of trying it out.

Custom firmware is a popular solution for providers looking to extend the functionality of their hardware (i.e. features, security or even stability). 

Custom Firmware Loading

Kitting

We’ve made large strides in putting together product kits for our customers. Using decades of business intelligence, we’re helping our customers identify common device pairings and extensions by selling kits through our e-commerce store.

For customers who are used to bundling their own products, we also offer various kitting services for end-users. Upload your marketing materials and we’ll insert them into your boxes, too! Whatever your instructions on how to box and ship, we’ll happily adhere.

Kitting
Kitting
Provisioning

Provisioning

Every service deals with provisioning in some manner. Some configurations are more involved than others, which can slow down deployment when onboarding new customers or upgrading existing ones. Gentek’s technicians provide front-line support to keep your IT resources unburdened with setup. Simply provide the provisioning instructions and we will configure to spec.

Gentek provides two additional provisioning services: pre and zero-touch. Pre-provisioning allows a device to get ready for a new module attachment, even offline. Likewise, zero-touch provisioning, also known as redirection, automates firmware/software upgrading and installing.

Ask us today about our provisioning services!

Provisioning

Refurbishing

Our refurbishing service extends the lifecycle of your used hardware. We perform a full diagnostic to identify areas for fixing, upgrading or replacing so that you can have full confidence in your hardware again. We take care of ordering and installing all parts and even re-package the equipment so that it’s retail-ready again for your customers.

Refurbishing is a value-added service that both protects your company’s hardware investments and provides cost-efficient options for your customers. Every refurbished unit comes with the piece of mind knowing Gentek has manually inspected and verified it’s working like new.

Refurbishing
Refurbishing
Labelling Endpoint Boxes

Labelling Endpoint Boxes

As your distribution partner, we don’t want to get in the way of your own branding experiences. That’s why we’ve introduced value-add services like blind-drop shipping and kitting. Moreover, we are flexible in how we label boxes shipped from our warehouse. We can easily append custom labels to address your customers personally and on your behalf.

Labelling Endpoint Boxes

Training & Information

We’re committed to more than just excellent products. Our staff aims to empower our customers through various training and information programs.

Frequently, we host events and webinars for our customers and prospects to attend. We also regularly update our subscribers with industry news, resources and more. Beyond the customer experience we offer, our goal is to equip our customers with the tools to provide equal services of their own.

Training & Information
Training & Information
Product Customization

Product Customization

For large order volumes, we offer customization services like name-platting. This allows our customers to incorporate their branding into more than just our packaging and labeling, but also through the hardware itself.

Our product customization services are available with select vendors, so get in touch today and learn more about the options we have for you.

Product Customization
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