GENTEK REMAINS OPEN: IMPORTANT UPDATES
Dear Gentek Customers,
IMPORTANT SERVICE ALERT: Purolator is currently facing increased volumes and operational adjustments in response to COVID-19, which may cause delays to your deliveries. Purolator has temporarily suspended its on-time guarantees for Express services and is forecasting delays of one to three days for Ground shipments, which may result in displaying “delayed due to current pandemic disruption” when tracked online. Purolator is sending updates regularly and is working to prioritize shipments and minimize disruption. Please contact us regarding any questions or concerns.
The COVID-19 pandemic is an unprecedented phenomenon for us all. The situation is constantly evolving and we are presented with a new set of challenges every day.
Effective immediately, in order to protect the health and safety of our staff but allow us to continue to operate, Gentek will be reducing its in office staff to minimum levels. We ask that you be patient as the processing of orders will be delayed but we will continue to do our best to process orders as quickly as possible.
Pickup orders will only be processed on a "touchless" basis. Please coordinate all details with Gentek at the time you place your order.
Gentek continues to be here for our staff and our customers and we are taking these actions to ensure everyone's well being.
Be safe, stay well.
Sincerely,
Gentek