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The Flexibility of VoIP

In an increasingly connected world, businesses rely on communication systems to keep their operations efficient and up to date. Aspects of communication that are important… continue below

The Flexibility of VoIP

In an increasingly connected world, businesses rely on communication systems to keep their operations efficient and up to date. Aspects of communication that are important when it comes to being as effective as possible include quality, cost-efficiency, and flexibility. To satisfy these needs, organizations are turning to VoIP as the most efficient option.

VoIP phone systems are voice over internet phones that can help provide the various communication needs of a business and solve the shortcomings of alternatives. This type of communication turns analog phone signals to digital content that is transferred over the internet. This allows for fast-paced, more secure and flexible communications that are able to meet a wide range of needs from an organization. These phones offer a quality connection that is unmatched by the calls provided by traditional service providers.

A VoIP phone system brings the benefits of being able to communicate through voice, data, and video. These three channels are secure and keep information confidential, ensuring your business remains safe. Also, due to the absence of tariff charges, a VoIP system remains relatively inexpensive along with being easy to use and manage.

Making the switch over to VoIP is beneficial for businesses to allow them to make use of its many efficiencies. VoIP systems equip a company’s workforce with better tools to perform their tasks, which helps to improve productivity, increases employee retention as they are attracted to companies that look to create a positive work environment through technological efficiencies, and enhance customer service. Along with these reasons, it is the flexibility of VoIP that makes it such a viable business option and provides a versatile solution to many communication needs.
The flexibility of VoIP can be seen in the many environments it is set up to excel in. One case of this can be seen in an office setting in which employees share desks or do not have assigned desks. This is often referred to as “hot desking”, which can sometimes be found in workplaces with flexible schedules for employees. This can mean that not every employee is working in the office at the same time or working on the same schedules. These employees would use existing offices only occasionally or sometimes for short periods of time, which leaves offices vacant. This frequent vacancy is why sharing the office or work station makes for more efficient use of company space and resources. However, this also means a communication system must be in place to allow for employee mobility, which is where the flexibility of VoIP comes in. VoIP allows you to go to any end point and log in, which essentially tells your phone system to push your specific profile to that phone. With a revolving group of employees making use of a single work station and phone, this allows each to use their unique profile during the time they are using that phone and efficiently use any office they are working out of.

The mobility aspect of VoIP also works well for offices and environments that are difficult to run network cable through, phones that need to be moved around often, and other scenarios in which a wireless option is necessary. Looking at the DP750 and DP720 DECT cordless VoIP solution by Grandstream Networks (http://www.grandstream.com/products/ip-voice-telephony/dect-cordless) as an example, the system allows workers the ability to roam but stay connected. Pairing their DECT IP Phones with a desk phone allows for increased mobility while still having access to superior features like three-way voice conferencing and full HD audio. Designed to be portable and to suit a variety of enterprises and vertical market applications, this is just another example of the flexibility and adaptability of VoIP.

Another key feature highlighting the flexibility and efficiency of VoIP is its integration with Microsoft systems. This benefit can be seen by looking at 3CX v16’s (https://www.3cx.com/blog/docs/office-365-pbx-sync/) enhanced integration with Microsoft Office 365.
Managing a system with many users can be a hassle and difficult to organize, but 3CX shows how the efficiency of VoIP allows this process to be much more simple. Through VoIP’s integration with Office 365, 3CX is able to lighten workloads. The combination enables you to focus on managing your Office 365 users, while it keeps the users in sync with their respective extensions in the background. 3CX v16 can monitor your Office 365 account and automatically create new extensions for the new Office 365 users you create, update extension details when the Office 365 user info is updated, and delete the extensions when Office 365 users are deleted.

The synchronization of Office 365 contacts to the 3CX phonebooks also takes care of the need for switching between apps and tabs when searching for someone to call. With personal 3CX phonebooks kept updated with Office 365 contacts, you can simply open the 3CX app’s phonebook and dial away, showing VoIP’s ability to save time and allow for improved efficiency for employees.

The updated 3CX integration module even includes automation options to set your extension status and forwarding profile based on your Office 365 calendar. The VoIP system allows an entry in your Office 365 calendar to set your extension status based on the “Show As” option in the calendar. “Busy” or “Working Elsewhere” switches to “Do Not Disturb”, and “Out of office” or “Away” switches to “Away”. When your meeting is done at the specified time, 3CX switches your profile back to the previous status, with the overall process saving employees time and increasing workplace efficiency.

Overall, the flexible features of a VoIP system prove to make it a stand-out option for businesses looking to equip themselves for adaptability and superior communication. The flexibility aspects allow it to be used in multiple work settings and in various scenarios, creating an efficient option that can help any organization meet their communication needs.

Recommended read: The office goes where the employee goes: the continued growth of video conferencing

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